Vehicle Fault Report

Stay calm, we’ll help you when your vehicle is acting up.

Does your vehicle have a fault?

Report the fault using the form below before taking your vehicle to a repair shop. You will receive instructions on how to proceed directly to your email. After that, you can book an appointment at the selling dealer’s workshop or another approved repair shop. You can find our approved repair shops in the instructions.

Please note:

Repairs or defects agreed upon with the seller are not covered by the extended warranty.
Use the selling dealer’s workshop or an approved repair shop so that the repair can be handled in accordance with the agreement.
We cannot determine whether a repair is covered before the repair shop has carried out a diagnosis. The diagnostic work is covered by the agreement only if the fault identified is covered by the agreement.
If necessary, please check the terms and conditions (available in the activation email).

Svenska Suomeksi

Report a Vehicle Fault

Registration number or VIN *

Phone number *

Odometer reading *

Your email address *

Dealer *

Brief description of the problem or repair need *

When did you first notice the fault / symptom? *

Confirm *

Our skilled handlers will assist you!

The last thing you need when facing a technical fault is being bounced around. When you contact us, you’ll receive clear instructions on what to do. By filling out the fault report, you’ll get the instructions immediately.

EXPERT ANSWERS

You can get immediate contact and assistance from our technical customer service experts.

DECISION WITHIN AN HOUR

Once the fault and costs are determined, the workshop will receive a response from technical customer service within an hour.

IN GOOD HANDS

Once an approved decision has been made, the workshop can carry out the repair immediately.

Information for Vehicle Owners

Before contacting us or visiting the workshop, check your agreement to see if it is valid and whether the service is included. You received the terms of the agreement when activating the contract. You can access them later by logging in to My Pages, if an account has been created for you, or by contacting your dealer.

Maintenance

Scheduled maintenance and other preventive service actions are an important part of ensuring your vehicle’s usability. They are also a requirement for the validity of the maintenance agreement. It is your responsibility to have the vehicle serviced on time and according to the manufacturer’s specified service schedule. For more information, refer to the vehicle’s user/service manual or an authorized brand workshop.