EXPERT ANSWERS
You can get immediate contact and assistance from our technical customer service experts.
Vehicle Fault Report
Stay calm, we’ll help you when your vehicle is acting up.
If your vehicle has broken down, report it to us using the form below before taking it to the workshop. You will receive instructions by email immediately, and if you need further guidance, you can reply to the message you receive.
Report a Vehicle Fault
Our skilled handlers will assist you!
The last thing you need when facing a technical fault is being bounced around. When you contact us, you’ll receive clear instructions on what to do. By filling out the fault report, you’ll get the instructions immediately.
DECISION WITHIN AN HOUR
Once the fault and costs are determined, the workshop will receive a response from technical customer service within an hour.
IN GOOD HANDS
Once an approved decision has been made, the workshop can carry out the repair immediately.
Information for Vehicle Owners
Before contacting us or visiting the workshop, check your agreement to see if it is valid and whether the service is included. You received the terms of the agreement when activating the contract. You can access them later by logging in to My Pages, if an account has been created for you, or by contacting your dealer.
Maintenance
Scheduled maintenance and other preventive service actions are an important part of ensuring your vehicle’s usability. They are also a requirement for the validity of the maintenance agreement. It is your responsibility to have the vehicle serviced on time and according to the manufacturer’s specified service schedule. For more information, refer to the vehicle’s user/service manual or an authorized brand workshop.